Effective Date: 07/15/2025
Ageless Forever (“Ageless Forever,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the personal, medical, and website information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect information through our website, online forms, communications, and related services.
This Privacy Policy applies to information collected through our website at https://agelessforever.net and related online interactions. Certain health information collected in connection with patient care may also be protected under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable healthcare privacy laws. To the extent your information is protected health information (“PHI”) under HIPAA, Ageless Forever will use and disclose that information in accordance with applicable law and our HIPAA Notice of Privacy Practices.
This Privacy Policy is intended to supplement, not replace, any HIPAA Notice of Privacy Practices provided to patients.
1. Information We Collect
We may collect information that you voluntarily provide to us, information generated through your use of our website, and information necessary to provide medical, wellness, administrative, and business services.
Information we may collect includes:
- Personal Information, such as your name, email address, phone number, mailing address, date of birth, and other identifying information.
- Appointment and Inquiry Information, such as consultation requests, appointment preferences, service interests, messages submitted through contact forms, and related communications.
- Medical or Health-Related Information, such as health history, symptoms, treatment interests, prescription-related information, lab-related information, insurance information, and other information you choose to provide or that is collected as part of patient care.
- Payment and Billing Information, such as payment details, billing records, insurance details, financing-related information, or transaction history.
- Account or Portal Information, if applicable, such as registration details, login-related activity, and information connected to patient portal use.
- Website and Usage Data, such as IP address, browser type, device information, operating system, referring pages, pages visited, time spent on pages, links clicked, and general website interaction data.
- Cookies and Tracking Information, including data collected through cookies, pixels, analytics tools, spam-prevention tools, and similar technologies.
- User-Submitted Content, such as comments, form submissions, uploaded files, reviews, or other content you choose to submit through the website.
Please do not submit emergency medical information through the website. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
2. How We Use Your Information
We may use your information for the following purposes:
- To schedule, confirm, change, or follow up on appointments.
- To respond to inquiries, messages, consultation requests, and service questions.
- To provide medical, wellness, aesthetic, longevity, hormone, nutrition, and related services.
- To create, maintain, and manage patient or user records.
- To process billing, payments, financing, insurance claims, and administrative transactions.
- To communicate with you about appointments, services, records, treatment-related matters, and administrative issues.
- To provide patient support and coordinate care where appropriate.
- To improve our website, services, patient experience, and business operations.
- To analyze website performance, troubleshoot technical issues, protect against spam, and maintain website security.
- To comply with legal, regulatory, licensing, insurance, professional, and healthcare obligations.
- To protect the rights, safety, and security of Ageless Forever, our patients, our staff, and others.
- To send informational, promotional, or service-related communications where permitted by law and with any required consent.
We will not use protected health information for marketing purposes where HIPAA requires written authorization unless we have obtained that authorization.
3. HIPAA and Protected Health Information
Ageless Forever may collect and maintain certain information that qualifies as protected health information under HIPAA. PHI may include information about your health, treatment, payment for healthcare services, or identifiable medical records.
When information is subject to HIPAA, we use and disclose it only as permitted or required by applicable law, including for treatment, payment, healthcare operations, legal compliance, and other purposes described in our HIPAA Notice of Privacy Practices.
Your HIPAA rights may include the right to:
- Request access to your medical records.
- Request corrections or amendments to certain health information.
- Request restrictions on certain uses or disclosures.
- Request confidential communications.
- Receive an accounting of certain disclosures.
- Receive a copy of our HIPAA Notice of Privacy Practices.
- File a complaint if you believe your privacy rights have been violated.
If there is a conflict between this Privacy Policy and our HIPAA Notice of Privacy Practices regarding protected health information, the HIPAA Notice of Privacy Practices will control.
4. Cookies and Website Tracking
Our website may use cookies, analytics tools, spam-prevention tools, pixels, and similar technologies to support website functionality, improve user experience, remember preferences, understand visitor activity, and protect the website.
Cookies may be used to:
- Remember form or login preferences.
- Determine whether your browser accepts cookies.
- Support website security and spam prevention.
- Analyze website traffic and performance.
- Help us understand how visitors interact with our content.
If comments are enabled on our website and you leave a comment, you may be able to opt in to saving your name, email address, and website in cookies for convenience. These cookies may last up to one year.
If login functionality is enabled, temporary and persistent cookies may be used to manage login sessions, display settings, and account access. Login cookies may be removed when you log out.
You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.
5. Comments, Media, and User Content
If comments are enabled and visitors leave comments on the website, we may collect the information shown in the comment form, along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address may be provided to the Gravatar service to determine whether you use that service. The Gravatar privacy policy is available at https://automattic.com/privacy/. After comment approval, your profile image may be publicly visible in connection with your comment.
If you upload images or files to the website, you should avoid uploading images that contain embedded location data, such as EXIF GPS data. Visitors may be able to download and extract location data from uploaded images.
6. Embedded Content and Third-Party Websites
Our website may include embedded content or links from third-party websites, including videos, maps, articles, scheduling tools, patient portals, payment processors, financing providers, supplement stores, social media platforms, and other external resources.
Embedded content from third-party websites behaves as if you visited that third-party website directly. These third parties may collect information about you, use cookies, embed additional tracking technologies, and monitor your interaction with their content, especially if you are logged into an account with that third party.
Ageless Forever is not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review the privacy policies of any third-party services you use.
7. How We Share Information
We do not sell protected health information. We do not sell personal information in the ordinary meaning of that term.
We may share information only as permitted by law and as necessary for legitimate business, healthcare, administrative, legal, or operational purposes, including with:
- Healthcare providers, specialists, laboratories, pharmacies, or other entities involved in your care.
- Billing, payment, financing, insurance, claims, and administrative service providers.
- Patient portal, scheduling, electronic medical record, website hosting, IT, analytics, email, spam-prevention, and security vendors.
- Professional advisors, such as attorneys, accountants, auditors, consultants, and compliance advisors.
- Government, regulatory, licensing, legal, or law enforcement authorities when required or permitted by law.
- Third parties when you have provided consent or authorization.
- Other parties as necessary to protect the rights, safety, or security of Ageless Forever, our patients, staff, website, or others.
Vendors that handle protected health information on our behalf are expected to protect that information in accordance with applicable HIPAA business associate requirements when those requirements apply.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal and health-related information from unauthorized access, use, disclosure, alteration, or destruction.
However, no website, email system, online form, or electronic transmission method can be guaranteed to be completely secure. You acknowledge that information submitted online or by email may involve some risk. For sensitive medical matters, please contact our office directly.
9. Email, Text, and Electronic Communications
If you contact us by email, text message, online form, or other electronic communication, we may use the information you provide to respond to you. Electronic communications may not always be encrypted or fully secure.
By providing your contact information, you authorize us to contact you regarding appointments, inquiries, services, administrative matters, and other communications related to your relationship with Ageless Forever. You may opt out of promotional communications where applicable, but we may still send non-promotional communications related to your care, appointments, billing, legal notices, or administrative matters.
10. How Long We Retain Information
We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and support business operations.
Medical records and protected health information may be retained in accordance with applicable healthcare record retention laws and professional requirements.
If comments are enabled and you leave a comment, the comment and its metadata may be retained indefinitely so follow-up comments can be recognized and approved automatically.
For users who register on the website, if any, we may store the personal information provided in the user profile. Registered users may be able to view, edit, or delete certain personal information, except usernames or other restricted account identifiers. Website administrators may also access and edit that information as needed.
11. Your Privacy Rights
Depending on the type of information involved and applicable law, you may have the right to:
- Request access to certain personal information.
- Request correction of inaccurate information.
- Request deletion of certain information, subject to legal and recordkeeping exceptions.
- Request limits on certain uses or disclosures.
- Opt out of certain promotional communications.
- Request information about how your information has been used or disclosed.
- File a privacy complaint.
For protected health information, your rights are described in our HIPAA Notice of Privacy Practices and may include rights to access, amend, restrict, and receive an accounting of certain disclosures.
We may need to verify your identity before fulfilling certain privacy-related requests. We may also deny or limit requests where permitted or required by law, including where information must be retained for medical, legal, administrative, security, or compliance purposes.
12. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13 through the website. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
Parents or legal guardians should contact us if they believe a child has submitted information through the website.
13. Where Information May Be Processed
Information submitted through our website may be processed by website hosting providers, security tools, spam detection services, analytics tools, scheduling systems, communication platforms, and other service providers that support our operations.
Visitor comments, if enabled, may be checked through automated spam detection services.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, website functionality, legal requirements, or operational needs. When we update the policy, we will revise the effective date above.
Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.
15. Contact Information
If you have questions about this Privacy Policy, your privacy rights, or how your information is handled, please contact us:
Ageless Forever
6020 S Rainbow Blvd Suite C
Las Vegas, NV 89118
Phone: 702-838-1994
Email: info@agelessforever.net
For questions specifically related to protected health information or HIPAA rights, please contact Ageless Forever directly and request assistance with privacy or medical records.