Privacy Policy & SMS Marketing Terms and Conditions

Effective Date: July 15th, 2025

Ageless Forever is operated by PIERCE CORPORATION (“Ageless Forever,” “we,” “our,” or “us”). We are committed to protecting the privacy and security of the personal, medical, website, and communications information entrusted to us.

This Privacy Policy and SMS Marketing Terms and Conditions explain how we collect, use, disclose, retain, and protect information through our website, online forms, communications, text messaging programs, and related services.

This policy applies to information collected through our website at https://agelessforever.net and through related online, telephone, email, SMS, and other communications with Ageless Forever.

Certain health information collected in connection with patient care may also be protected under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable healthcare privacy laws. To the extent information constitutes protected health information (“PHI”) under HIPAA, Ageless Forever will use and disclose that information in accordance with applicable law and our HIPAA Notice of Privacy Practices.

This Privacy Policy is intended to supplement, not replace, any HIPAA Notice of Privacy Practices provided to patients.

1. Information We Collect

We may collect information that you voluntarily provide to us, information generated through your use of our website, and information reasonably necessary to provide medical, wellness, administrative, communication, and business services.

Information we may collect includes:

Personal Information, such as your name, email address, telephone number, mailing address, date of birth, and other identifying information.
Appointment and Inquiry Information, such as consultation requests, appointment preferences, service interests, messages submitted through contact forms, and related communications.
Medical or Health-Related Information, such as health history, symptoms, treatment interests, prescription-related information, laboratory-related information, insurance information, and other information you choose to provide or that is collected as part of patient care.
Payment and Billing Information, such as payment details, billing records, insurance details, financing-related information, or transaction history.
Account or Portal Information, if applicable, such as registration details, login-related activity, and information connected to patient portal use.
Website and Usage Data, such as IP address, browser type, device information, operating system, referring pages, pages visited, time spent on pages, links clicked, and general website interaction data.
Cookies and Tracking Information, including data collected through cookies, pixels, analytics tools, spam-prevention tools, and similar technologies.
Communication Information, including email communications, text messages, telephone communications, communication preferences, SMS opt-in status, SMS opt-out status, and related consent records.
User-Submitted Content, such as comments, form submissions, uploaded files, reviews, or other content you choose to submit through the website.

Please do not submit emergency medical information through the website, email, text message, chatbot, or online forms. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.

2. How We Use Your Information

We may use your information for purposes including:

Scheduling, confirming, changing, or following up on appointments.
Responding to inquiries, messages, consultation requests, and service questions.
Providing medical, wellness, aesthetic, longevity, hormone, nutrition, preventive health, and related services.
Creating, maintaining, and managing patient or user records.
Processing billing, payments, financing, insurance claims, and administrative transactions.
Communicating with you regarding appointments, services, records, treatment-related matters, and administrative issues.
Providing patient support and coordinating care where appropriate.
Improving our website, services, patient experience, and business operations.
Analyzing website performance and visitor interactions.
Troubleshooting technical issues and maintaining website security.
Protecting against spam, fraudulent activity, abuse, or unauthorized access.
Complying with legal, regulatory, licensing, insurance, professional, and healthcare obligations.
Protecting the rights, safety, security, and property of Ageless Forever, our patients, staff, website visitors, and others.
Sending informational, promotional, marketing, or service-related communications where permitted by law and where any required consent has been obtained.
Administering our email and SMS communication programs.
Maintaining records of communication consent, preferences, opt-ins, opt-outs, and suppression requests.

We will not use protected health information for marketing purposes where HIPAA requires written authorization unless we have obtained the required authorization.

3. HIPAA and Protected Health Information

Ageless Forever may collect and maintain certain information that qualifies as protected health information under HIPAA.

PHI may include information concerning your health, treatment, healthcare services, payment for healthcare services, diagnoses, laboratory information, medical history, or other identifiable healthcare records.

When information is subject to HIPAA, we use and disclose it only as permitted or required by applicable law, including for treatment, payment, healthcare operations, legal compliance, and other purposes described in our HIPAA Notice of Privacy Practices.

Depending on applicable law, your HIPAA rights may include the right to:

Request access to your medical records.
Request corrections or amendments to certain health information.
Request restrictions on certain uses or disclosures.
Request confidential communications.
Receive an accounting of certain disclosures.
Receive a copy of our HIPAA Notice of Privacy Practices.
File a complaint if you believe your privacy rights have been violated.

If there is a conflict between this Privacy Policy and our HIPAA Notice of Privacy Practices concerning protected health information, the HIPAA Notice of Privacy Practices will control.

4. Cookies and Website Tracking

Our website may use cookies, analytics tools, spam-prevention tools, pixels, and similar technologies to support website functionality, improve user experience, remember preferences, understand visitor activity, measure website performance, and protect the website.

Cookies and similar technologies may be used to:

Remember form, website, or login preferences.
Determine whether your browser accepts cookies.
Support website security and spam prevention.
Analyze website traffic and performance.
Understand how visitors interact with our website and content.
Measure the effectiveness of website features or marketing efforts.
Support applicable advertising or analytics functionality where permitted.

You may be able to control certain cookies through your browser settings or privacy controls available on our website.

If you disable or block certain cookies, some website features may not function properly.

5. Comments, Media, and User Content

If comments are enabled and visitors leave comments on the website, we may collect the information shown in the comment form along with the visitor's IP address and browser user-agent information to assist with spam detection and website security.

If applicable, an anonymized string created from your email address may be provided to the Gravatar service to determine whether you use that service. After comment approval, your profile image may be publicly visible in connection with your comment.

If you upload images or files to the website, you should avoid uploading images containing embedded location information, such as EXIF GPS data. Other website visitors may be able to download and extract location information from uploaded images.

6. Embedded Content and Third-Party Websites

Our website may contain embedded content or links to third-party websites and services, including:

Videos
Maps
Articles
Scheduling systems
Patient portals
Payment processors
Financing providers
Supplement stores
Communication platforms
Social media platforms
Analytics services
Other external resources

Embedded content from third-party websites may behave as though you visited that third-party website directly.

Third parties may collect information about you, use cookies, employ tracking technologies, or monitor your interaction with their content, particularly if you are logged into an account with that third party.

Ageless Forever is not responsible for the privacy practices, security, content, or policies of third-party websites or services. We encourage you to review the privacy policies and terms applicable to third-party services you choose to use.

7. How We Share Information

We do not sell protected health information.

We do not sell personal information in the ordinary meaning of that term.

We may disclose information only as permitted by law and as reasonably necessary for legitimate healthcare, administrative, operational, security, legal, or business purposes.

Information may be disclosed to:

Healthcare providers, specialists, laboratories, pharmacies, or other entities involved in your care.
Billing, payment, financing, insurance, claims, or administrative service providers.
Patient portal, scheduling, electronic medical record, website hosting, IT, analytics, email, messaging, spam-prevention, and security vendors.
Professional advisors such as attorneys, accountants, auditors, consultants, and compliance advisors.
Government, regulatory, licensing, legal, or law-enforcement authorities where required or permitted by law.
Third parties when you have provided appropriate consent or authorization.
Other parties where reasonably necessary to protect the rights, safety, or security of Ageless Forever, our patients, employees, website, or others.

Vendors that handle protected health information on our behalf are expected to protect that information in accordance with applicable HIPAA business associate requirements when those requirements apply.

Mobile Information and SMS Consent

Mobile phone numbers, SMS opt-in information, and SMS consent will not be sold, rented, shared, transferred, or provided to third parties or affiliates for their own marketing or promotional purposes.

SMS opt-in information and consent are collected specifically for communications from Ageless Forever.

Mobile information may be disclosed to technology vendors, telecommunications providers, messaging platforms, and other service providers solely as reasonably necessary to operate, support, administer, secure, or deliver Ageless Forever's messaging services.

Such service providers are not authorized to use SMS opt-in information for their own independent marketing or promotional purposes.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal and health-related information from unauthorized access, use, disclosure, alteration, loss, or destruction.

However, no website, email system, online form, text-message system, or electronic transmission method can be guaranteed to be completely secure.

Information transmitted electronically may involve some risk.

For sensitive medical concerns or information, please contact our office directly through an appropriate secure communication method.

9. SMS Marketing Terms and Conditions

Ageless Forever is operated by PIERCE CORPORATION.

These SMS Marketing Terms and Conditions apply to the recurring marketing and promotional text messaging program offered by Ageless Forever.

By voluntarily opting in to receive marketing SMS messages from Ageless Forever, you agree to receive recurring marketing and promotional text messages from Ageless Forever at the mobile telephone number you provide.

Participation in the SMS marketing program is voluntary.

SMS Program Purpose

The Ageless Forever SMS marketing program may be used to send marketing and promotional communications including:

Special offers.
Discounts.
Promotional campaigns.
Wellness service information.
Aesthetic service information.
Featured services.
Clinic announcements.
Events.
Educational wellness information.
Seasonal promotions.
General clinic updates.
New service announcements.
Other marketing and promotional communications related to Ageless Forever.

The SMS marketing program is intended for communications from Ageless Forever and is not used to send third-party or affiliate marketing messages.

SMS Consent

Ageless Forever sends recurring marketing or promotional SMS messages only to individuals who have affirmatively opted in to receive those communications where such consent is required.

Providing your telephone number for an appointment, consultation request, contact form, patient intake form, medical care, billing, or another purpose does not by itself constitute consent to receive recurring marketing or promotional SMS messages.

Marketing SMS consent is collected separately and requires an affirmative opt-in.

Consent to receive marketing or promotional text messages is not a condition of purchasing any product or service, scheduling an appointment, or receiving medical care from Ageless Forever.

Message Frequency

Message frequency varies based on Ageless Forever promotions, announcements, events, and other marketing activities.

You may receive recurring messages after opting in.

Message and Data Rates

Message and data rates may apply.

Charges imposed by your mobile carrier are your responsibility. Ageless Forever does not control the rates charged by wireless carriers.

SMS Opt-Out

You may opt out of the Ageless Forever marketing SMS program at any time by replying:

STOP

After receiving a valid opt-out request, you will no longer receive marketing messages from the Ageless Forever messaging program unless you subsequently opt in again.

Additional opt-out keywords may also be recognized by the messaging platform or wireless carriers.

Your opt-out request applies to marketing messages associated with the applicable messaging program.

SMS Help and Customer Support

For assistance with SMS messaging, reply:

HELP

You may also contact Ageless Forever directly:

Phone: 702-838-1994
Email: info@agelessforever.net

Carrier and Delivery Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery depends on your wireless service provider, telecommunications networks, device availability, network conditions, and other factors outside Ageless Forever's control.

Ageless Forever cannot guarantee that every SMS message will be delivered or delivered within a particular period of time.

Mobile Information and Marketing Privacy

Mobile phone numbers, SMS opt-in records, and SMS consent associated with the Ageless Forever messaging program will not be sold, rented, shared, transferred, or provided to third parties or affiliates for their own marketing or promotional purposes.

Ageless Forever may provide mobile information to service providers solely as reasonably necessary to operate and deliver the messaging program, including telecommunications providers, SMS platforms, customer communication platforms, website providers, and related technical vendors.

Those providers may process information only as necessary to provide services to Ageless Forever and are not authorized to use SMS consent for their own independent marketing.

Third-Party Marketing

The Ageless Forever SMS marketing program does not enroll users in marketing programs operated by unrelated third parties.

Your consent to receive SMS marketing from Ageless Forever applies to Ageless Forever and is not transferred to another business for that business's independent marketing purposes.

Re-Enrollment

If you previously opted out of the Ageless Forever SMS marketing program, you may enroll again through an available Ageless Forever opt-in method.

Re-enrollment requires a new affirmative indication that you wish to receive marketing SMS messages.

Non-Promotional Communications

Opting out of marketing or promotional SMS messages does not necessarily prevent Ageless Forever from sending communications that are non-promotional and otherwise permitted by law.

Such communications may include:

Appointment-related communications.
Responses to communications you initiate.
Requested information.
Patient-care communications.
Billing or payment communications.
Administrative matters.
Security notifications.
Legal notices.
Other non-promotional communications related to your relationship with Ageless Forever.

Where separate consent requirements apply, Ageless Forever will comply with those requirements.

Changes to the SMS Program

Ageless Forever may modify or discontinue its SMS program at any time.

If applicable law requires renewed or additional consent because of a material change to the SMS program, Ageless Forever will obtain such consent as required.

10. Email and Other Electronic Communications

If you contact Ageless Forever by email, text message, online form, chatbot, or another electronic communication method, we may use the information you provide to respond to your inquiry and communicate with you regarding appointments, services, administrative matters, and your relationship with Ageless Forever.

Electronic communications may not always be encrypted or fully secure.

If you voluntarily subscribe to marketing or promotional email communications, we may send information about Ageless Forever services, clinic news, educational materials, promotions, or events.

You may unsubscribe from marketing emails through the unsubscribe mechanism contained in applicable email communications.

Unsubscribing from promotional emails does not necessarily prevent us from sending transactional, administrative, patient-care, appointment, billing, security, or legally required communications.

11. How Long We Retain Information

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain appropriate records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and support legitimate business operations.

Medical records and protected health information may be retained in accordance with applicable healthcare record-retention laws, professional requirements, and Ageless Forever policies.

Communication and consent records, including SMS opt-in and opt-out records, may be retained as reasonably necessary to document consent, communication preferences, legal compliance, and suppression requests.

If comments are enabled and you leave a comment, the comment and related metadata may be retained so follow-up comments can be recognized and administered appropriately.

If website user accounts are available, certain information associated with the account may be retained while the account exists or as otherwise necessary for legitimate business, security, legal, or recordkeeping purposes.

12. Your Privacy Rights

Depending on applicable law and the type of information involved, you may have the right to:

Request access to certain personal information.
Request correction of inaccurate information.
Request deletion of certain personal information, subject to applicable exceptions.
Request limitations on certain uses or disclosures.
Opt out of certain promotional communications.
Withdraw certain communication preferences or consent.
Request information concerning certain uses or disclosures of your information.
File a privacy complaint.

For protected health information, your rights are described in our HIPAA Notice of Privacy Practices and may include rights to access, amend, restrict, request confidential communications, and receive an accounting of certain disclosures.

We may need to verify your identity before fulfilling certain privacy-related requests.

We may deny or limit requests where permitted or required by law, including where information must be retained for healthcare, medical-record, legal, administrative, security, fraud-prevention, or compliance purposes.

13. Children's Privacy

Our website is not intended for use by children under the age of 13 without appropriate involvement of a parent or legal guardian.

We do not knowingly collect personal information from children under 13 through the website without appropriate authorization.

If we learn that personal information has been collected from a child under 13 in circumstances where consent was required and not obtained, we will take reasonable steps to delete or otherwise appropriately address that information.

Parents or legal guardians should contact us if they believe a child has submitted personal information through our website.

14. Where Information May Be Processed

Information submitted through our website or communications may be processed by service providers that support our operations, including:

Website hosting providers.
Information technology providers.
Security services.
Spam-detection tools.
Analytics providers.
Scheduling systems.
Patient communication platforms.
Email service providers.
SMS and telecommunications providers.
Payment providers.
Patient portals.
Other operational service providers.

These providers may process information only as permitted by applicable law, contractual requirements, and their respective roles in providing services to Ageless Forever.

15. Changes to This Privacy Policy & SMS Terms

We may update this Privacy Policy and SMS Marketing Terms and Conditions from time to time to reflect changes in:

Our services.
Website functionality.
Communication practices.
Technology.
Legal or regulatory requirements.
Business operations.
Privacy or security practices.

When we update this policy, we will revise the effective date appearing at the top of the page.

Where affirmative consent is required for a material change to a communication program or other activity, we will obtain such consent as required.

16. Contact Information

If you have questions regarding this Privacy Policy and SMS Marketing Terms and Conditions, your privacy rights, SMS communications, or how your information is handled, please contact:

Ageless Forever
Operated by PIERCE CORPORATION
6020 S Rainbow Blvd, Suite C
Las Vegas, NV 89118